faq-2013Have questions? Answers to Daily Treat Pet Care’s (DTPC) most frequently received questions are below. Don’t see the answer you need? Please call or email for personalized assistance!

Q:What areas do you service?

A: DTPC currently serves the Pleasanton, Livermore, Dublin, and San Ramon areas.

Q: What days of the week are pet sitters available?

A: DTPC provides services every day of the week, including holidays.

Q:What kind of pets are covered under your packages?

A: DTPC will care for most domesticated pets, including: canines, felines, birds; fish; hares; most reptiles, excluding snakes; and most rodents. We will happily consider other animals not included in the list as long as your pet does not pose a danger to the pet sitter’s safety.

Q: Do you provide overnight home sitting?

A: DTPC does not currently offer this service.

Q: I’d like to have a friend or family member visit my pets in addition to the pet sitter.

A: DTPC is insured and bonded for our services only. We cannot be responsible for additional visitors. Please call or email about your needs to help us determine what will work best to address your pet’s needs.

Q: How do you handle special requests?

A: DTPC is happy to work with you to address your pet’s needs. Some requests may incur additional charges. Call or email so we can ensure your pet has the best experience possible.

Q: Should I confirm before my trip?

A: DTPC will confirm your service in advance. Please call or email should your needs or dates change. Cancellations made less than 24 hours in advance will be charged for the first day of planned service.

Q: What if I need to cancel last minute?

A: Cancellations made less than 24 hours in advance will be charged for the first day of planned service.

Q: What do you do in case of an emergency?

A: If an emergency occurs with your pets, we will first contact your vet and transport them if necessary. You will then be contacted about the situation. If there is an emergency with your home, we will call you, your emergency contact and the appropriate authorities and/or a preferred repair service.

Q: How are house keys handled?

A: You can either leave your keys in a secure location, or they can be picked up in advance. Other arrangements can be made based on client needs.

Q: How am I billed and when is it due?

A: Should you elect to use DPTC, A 25% deposit is due at the end of the consultation visit. The remainder (75%) is due at the completion of the service. All balances must be paid in full. DTPC currently accepts cash, personal check, and major credit cards. DTPC will not accept post-dated checks and retains the right to refuse service.

Q: Will Daily Treat Pet Care share my personal information with any other company or individual?

A: No! Your privacy is important to DTPC, as is the trust you place in us. If you have any questions regarding the information we gather about you and what DTPC does to protect it, please feel free to contact us.